I am very disappointed with my most recent Enterprise experience. I was told that my car rental came with a pick up, and almost missed the appointment completely waiting around for the ride, and when I called to see where it was, I was told that I was out of the pick up range, which would have been nice if the person who actually booked the car for me would have mentioned that. Then there was the matter of my rental time frame. I really only needed the car for 1 day, to be returned Sunday, which Enterprise locations are closed on. The closest location to my home offers after hours drop off, however they were out of cars. Another very local location had a car, so I inquired about picking it up there but returning it to the location that offered the Sunday drop off- she said that I could, but it would cost me an extra $50, which is practically the cost of a full day, so I declined that option. Then I go to drop the car off at the location I picked it up from and they ask me if I need a ride home. I told the gentleman that I was out of their ride radius, and he told me to take the car and drop it off at the closer location, which also offered the Sunday drop off, and that because it was so close there was no problem waiving the fee. So why was it a problem when I tried to book the car? Why was I forced to pay a double rate?
Nice place to rent a car. I really appreciate agent Imran he was awesome. When ever I rent a car Imran helped me no more than 10 minutes for the paper work. Thanks a lot guys. Keep rocking.
Had a great experience here. Have been going to this location for almost a year now. The first few experiences were not that good. But they have really stepped up their game in the last few months and I've had great customer service there for the last 3 months. The queues are not that long and the reps are friendly
I love the service at Enterprise South Plainfield. The Staff are wonderful, courteous, and consistently ready to help. The cars are very fuel efficient and well maintained. I return to them over and over again.
Most of the times I’m taking the car from this location. I really appreciate agent IMRAN he was awesome. I’m fully satisfied with his work. When ever I rent a car Imran helped me within 10 mins for paperwork.
Enterprise Rent A Car is a US Car Rental based in South Plainfield, New Jersey. Enterprise Rent A Car is located at 1401 New Market Ave, South Plainfield, NJ 07080, USA.
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